Our goal is to provide you with the best possible shopping experience. In the event that you are not satisfied with your purchase, we offer a 30-day return policy. To ensure the process is as smooth as possible, please read our Return and Refund Policy below.
- You may cancel your order and request a refund at any time before the order is shipped（Please note that order cancellation is subject to a corresponding handling fee based on the order amount, which is determined and deducted by the bank）. Once the order has been shipped, we are unable to cancel it. If you still wish to return your purchase, please follow our return process after receiving the item. We will refund your payment within 48 hours after receiving the return and verifying that the item is in good condition. For uncollected orders, you are responsible for the shipping cost.
- For shipped orders that have not been received, we do not support refunds unless you receive an item with quality issues or an item that does not match your order. In such cases, we will cover the shipping cost.
- Eligibility for Return
- Products must be returned within 30 days of receipt of delivery.
- The customer must contact us at support@jolieshine.com to initiate the return process.
- Items must be in their original packaging, unused, and with proof of purchase.
- We reserve the right to refuse any returns that do not meet the above criteria.
- Eligibility for Refund
- Refunds will be issued through the original payment method.
- We will issue refunds for products that meet the eligibility for return criteria stated above.
- Refunds will be processed within 3 business days of receiving the returned item.
- Exclusions
- Customized products are not eligible for return.
- Digital products are not eligible for return.
- Perishable items such as food or drugs are not eligible for return.
- Discounted items are not eligible for return.
- Contact Us
- For return requests, please contact us at support@jolieshine.com.
- For damaged or defective products, please contact us immediately upon receipt.
- For exchange requests not related to damage or defects, the customer is responsible for return shipping costs.
- Return Process
- To initiate a return, please send an email to support@jolieshine.com with your name, phone number, order details, and reason for return.
- Do not return items to the address on the packaging without first contacting us.
- We will provide instructions for the return process after receiving your email.
- Refund Process
- Refunds will be issued through the original payment method.
- The processing time for refunds may vary depending on your payment institution.
Please note that we reserve the right to change or modify this policy at any time. The most up-to-date policy will be available on our website and will take effect immediately.
If you have any further questions or concerns, please do not hesitate to contact us at support@jolieshine.com.
Thank you for choosing our products.