- Shipping Options and Fees
- We offer global shipping options to our customers.
- Free Shipping Countries: Orders shipped to the United States, Canada, Australia, New Zealand, South Korea, Japan, Malaysia, the United Arab Emirates, and Mexico qualify for free shipping regardless of the order amount.
- Other Countries: For orders shipped to countries not listed above, free shipping is available for orders totaling $75 or more. For orders under $75, standard shipping rates will apply.
- Please note that shipping fees may vary for certain products or during promotional periods.
- Any shipping fee changes or promotional offers will be clearly stated on our website.
- Order Processing Time
- We strive to process and ship all orders within 48hours of receiving them.
- However, please note that order processing times may vary depending on the availability of the product, the shipping option selected, and other factors.
- We will do our best to notify you if there are any delays in processing your order.
- Shipping Restrictions
- We currently ship worldwide.
- However, we reserve the right to refuse shipping to certain locations based on our discretion or legal restrictions.
- If we are unable to ship your order to your location, we will notify you and provide a full refund.
- Tracking Your Order
- Once your order has been shipped, we will provide you with a tracking number and a link to track your shipment.
- Please note that tracking information may not be immediately available depending on the shipping carrier and the shipping option selected.
- Delivery
- Delivery times may vary depending on the shipping option selected and the destination of the order.
- Typically, orders will be delivered within 10-15 calendar days.
- However, please note that delivery times may be longer for certain destinations, such as remote or rural areas, and may be affected by factors outside of our control, such as weather conditions or customs delays.
- For delivery to certain remote areas in the United States, delivery may take up to 20-25 calendar days.
- Shipping Damage or Loss
- We take great care in packaging and shipping our products to ensure that they arrive in good condition.
- However, if your order arrives damaged or is lost during shipping, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.
- Please refer to our Returns and Refunds Policy for more information on how to request a replacement or a refund.
- Changes to Our Shipping Policy
- We may update our shipping policy from time to time to reflect changes in our business practices or to comply with legal requirements.
- We encourage you to review our shipping policy periodically to stay informed about any updates or changes.
Thank you for choosing Jolie Shine as your preferred online retailer. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.